Custom Order Contract
Payment & Booking
Full payment is required to book an order. Orders are not considered booked if the payment hasn’t been processed.
The client is responsible for reviewing all details of the written order, including but not limited to the due date, design, name spelling, etc., to ensure accuracy and agrees to take appropriate action if any discrepancies are found.
Upon pick up, the Customer or their representative is responsible for ensuring all items are collected.
Changes or Cancellations
If the Customer wishes to make any changes to the design or specifications, the Customer must inform the Bakery no later than 4 weeks prior to the project due date. The Bakery will make reasonable efforts to accommodate the changes, but changes are not guaranteed. Cancellations can be processed up until 3 weeks prior to the project due date. If an order is canceled after the 3 week period, only 50% of the payment is refunded.
If the event is postponed, the bakery must be notified 6 days in advance.
The Customer agrees to indemnify and hold the Bakery harmless from any liability, damages, or expenses arising from any claims or disputes related to the order or this Agreement.
This Agreement shall be governed by and construed in accordance with the laws of New Jersey. Any dispute arising out of or related to this Agreement shall be resolved through binding arbitration in Somerville, NJ, in accordance with the rules of the American Arbitration Association.
This Agreement constitutes the entire agreement between the Customer and the Bakery, and supersedes all prior agreements or understandings, whether written or oral. This Agreement may not be amended or modified except in writing signed by both parties.
By processing the payment, the customer acknowledges and agrees to the terms and conditions set forth in this contract.